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📧Email: help@lilalnthesky.com
Welcome to LILA IN THE SKY!
We're so happy you're here! At LILA IN THE SKY, we believe shopping should be more than just finding something beautiful — it should be a lovely experience from start to finish.
Whether you're looking for the perfect outfit, have a question about your order, or simply need a little help, our friendly Customer Care Team is always happy to assist you.
Your happiness means the world to us!
Customer Support Email
Have a question? We'd love to hear from you!
Simply send us an email, and our team will do its best to get back to you within 24–48 business hours (Monday–Friday).
For order-related questions, please include your order number so we can help you as quickly as possible.
We're here to make your shopping experience as easy and enjoyable as possible.
Our team can help with:
Order Updates & Tracking
Shipping & Delivery Questions
Returns & Refunds
Product Information
Sizing & Fit Advice
Payment Assistance
Website Support
Anything Else You Need Help With!
No question is too small. We're always happy to help you find the answers you need.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Messages received outside our business hours will be answered on the next available business day.
LILA IN THE SKY
2977 Rivercrest Dr
Gainesville, GA 30507
United States
Business Correspondence Only – Not a Return Address
Please note that this address is for business correspondence only and is not our return warehouse.
If you'd like to return an item, please reach out to our Customer Care Team first. We'll be happy to guide you through the process and provide the correct return instructions and address once your request has been approved.
To help us take care of your request more quickly, please include:
Your Full Name
Your Email Address
Your Order Number (if applicable)
A Brief Description of Your Question
For damaged, defective, or incorrect items, please include clear photos of the item, packaging, and shipping label.
Thank you for being part of the LILA IN THE SKY family!
Every visit, every order, and every kind word means so much to us. We're here to help you feel confident, beautiful, and excited about every little fashion moment.
With love,
The LILA IN THE SKY Team
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